1. General policy
StateLicense Pro subscription payments are generally non-refundable and non-exchangeable except where applicable law or Paddle's buyer terms require otherwise. This policy does not limit mandatory consumer rights that apply to you.
2. Subscription cancellation
You may cancel Pro through the StateLicense billing portal. Cancellation normally takes effect at the end of the current paid billing period and prevents future renewal charges. You can continue using paid features through that date. We do not provide prorated refunds or credits for unused time in a billing period unless required by law.
3. Billing problems and refund requests
If you believe you were charged incorrectly or believe you have a legal right to a refund, contact [email protected] with the account email and transaction information needed to locate the purchase. Do not send full payment-card details.
You may also use the support or manage-subscription link in your Paddle receipt, or visit Paddle buyer support. Paddle acts as merchant of record and processes any approved refund back to the original payment method where possible. Paddle's Refund Policyprovides additional information about its buyer process and mandatory rights.
4. Processing time
Timing depends on Paddle, the payment method, and the financial institution. An approved refund may take several business days to appear after processing.
5. Related terms and contact
See our Pricing and Terms of Service for plan and renewal details. Questions may be sent to [email protected].